FAQ


How can I pay with a credit card?

We process all our payments through securely through PayPal, which allow usage of all major credit card providers and banks - you don't even need a PayPal account!

What's with the delay?

Between the 01/26/2019 and the 02/10/2019, some orders may be delayed, this is due to a high demand of our products within this sale period. Orders shall arrive within 3-7 weeks depending on your location and product, so please be patient and your order shall arrive soon. Please contact us for more information!

How long do orders take to process?

Orders usually take 1-3 business days to process, depending on availability and demand. At the latest, 5-7 business days, but this is highly unlikely. To maintain customer satisfaction, we try to process orders as quickly as possible. Once your order is processed, you'll receive an e-mail. This may include your tracking number upon request. On the unlikely chance you do not receive a confirmation e-mail or tracking number, please contact us.

What are your shipping times?

Due to high demand of our products, shipping times can vary from 3-5 weeks. In some cases, shipping times may expand to 5-7 weeks depending on the product and demand. If your items have not arrived after 60 days of being shipped, please contact us.

Where is my item?

Due to high demand of our products, shipping times can vary. We work hard to try get our products to you at the fastest time possible. If you have any enquires, feel free to track your order or contact us.

 

Why are free items shipped individually?

To ensure free products are distributed correctly and to reduce shipping time, we ship them individually.  

I ordered more than one item, why did I only receive one?

Some items are shipped individually, due to this factor, you may receive one item before the other. Don't worry if all items don't come at the same time, they will arrive eventually. Contact us for any more information.

How secure is my information?

At GeekNations, we adhere to the highest industry standards to protect your personal information.

Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing secure payments.

We don't sell, lease or distribute any personal customer information.

What is your customer service guarantee? 

We guarantee quality products and the highest customer service at GeekNations. If you did not receive your product within our maximum delivery time-frame of 60 days, you can contact us directly for further assistance.

How do I cancel an order?

If you change your mind on an order, or decide you need to cancel an order, please contact us directly within 24 hours of making the order. Please keep in mind that a refund processing fee may occur and may be deducted from the refund. Once the order is processed, we may not be able to cancel your order.

How can I contact GeekNations?

You can contact us through e-mail at contact@geeknations.net

You can also reach us through our contact page.